NQF 2004
Introduction to TRIZ ( Creative Thinking )
by: Dr. Darrell Lee Mann
Founder and managing director of an innovation consultancy. Operates in
leading edge, high technology and service industry sectors. His current
client list includes MoD, Rolls-Royce, Intel, Airbus, United Utilities,
Allen+Overy, Sara Lee Hewlett Packard, Johnson & Johnson, Atofina,
Bekaert, Bowman Power Systems, Hong Kong Productivity Council
and DTI.
Five Pillars of Organizational
Excellence
Dr. James Harrington
One of worlds quality gurus with more than 45 years of experience. He has
been involved in developing quality management systems in Europe, South
North America, and Asia.
Productivity ( Competitiveness ) In
the Asian Context
by: Mr. Othman Bin Ismail
Regional Director of NPC, Northern Region since 2003. He was the Director
of Training & System Development, NPC from 2000-2003 and Research
Officer of the Design and Testing Department, SIRIM. He was resource
speaker for P & Q Training Programs, Consultant for ISO 9001, 5S, TQM
and others, Lead Auditor for PMQA and QMEA.
Evolving Role of Quality and Transforming
the Organization to Cope with the
Challenges of Globalization
by: Dr. John Man
John Man is a Certified Management Consultant (CMC). He is inter-
nationally recognized as one of the few quality consultants who supports
their approaches with solid research and experience. He has contributed
his knowledge and practice to the world quality community through
numerous paper presentations at the World Productivity Congress (WPC)
since 1991, International QC Conventions (ICQCC) since 1989, and Impro
(Juran Institute) Conferences since 1991.
Excellence in Europe, The Excellence Model
by: Professor Mohamed Zairi
Mr. Zairi is the SABIC Professor of Best Practice Management based at
the University of Bradford in the UK. He holds a BSc. (Hon) in Polymer
Sciences and Technology, MSc. in Safety & Health, and PhD. in
Management of Advanced Manufacturing Technology.
The Impact of Total Quality Management Principles
on Corporate Performance
by: Professor Vinod Singhal
Vinod Singhal is a Professor of Operations Management at the Dupree
College of Management at Georgia Institute of Technology and
Associate Director for the Center for Paper Business and Industry Studies,
an industry center funded by the Sloan Foundation.
The Philippines' Response to Globalization:
Quality Human Relations Through Employee Council
by: Mr. Elrey T. Ramos
Mr. Elray Tapalla Ramos is the Chief Executive Officer of East West
Banking Corporation since June 3, 2004. He was the President and
Director of East West Banking Corporation and President of Filinvest
Information Technology, Inc. in 1994.
The Philippines' Response to Globalization:
Quality Human Relations Through Employee Council
by: Mr. Robert Serrano
Mr. Robert Serrano established a contract manufacturing company in 1991
and has been the President and General Manager of SC&C Cosmetech
Center Co., Inc.since 1991. He worked as Industrial Engineering Manager
of Johnson & Johnson Philippines, Operations Division from 1985 to 1991.
Winning the 2004 Entrepreneur of the Year:
Awardee for Small Business (Figaro Coffee, Inc.)
by: Ms. Pacita Juan
Everyone is familiar with Figaro, specialty coffee shops that serve as
veritable oases to lovers of the brew, young and old alike. A true success
story, Figaro Coffee Company was brought to life by a group of pioneering
entrepreneurs who share a passion for travel, and of course, coffee.
One of its founders, Pacita U. Juan, is Chief Executive Officer of Figaro
Coffee Company who steers more than just the coffee chains directions.
Chit, as she is more commonly known, is also at the helm of several
organizations, most of which were formed to improve and develop sectors
with underutilized potential.
Managing Change: St. Luke's Medical Center on the
Joint Commission International Accreditation
by: Fe Corazon B. Ramos-Muit
Ms. Fe Corazon B. Ramos-Muit is the Vice President , Human Resources
Division of St. Luke's Medical Center since March 6, 2001. She was the
Human Resource Manager at Tupperware (Philippines), Inc. from July 3,
1991 up to March 5, 2000.
