NQF 2006
CONCEPT
It’s often been said that we are today living in a world of interconnectedness
and operate in a global village. Multi-cultural organizations, cross-country
and cross-continental trading, multi-country operations-these are some of
the current realities that demonstrate the world has indeed become smaller.
While information technology has been key in all these, doing business
across borders is also made possible because of adherence to standards.
Specifically, quality systems and standards provide a common basis and
reference to ensure products and services are made in much the same way.
In effect, they serve as a “passport”: to elevate customer confidence and
organizational competitiveness.
“Our Quality Challenge: Consistency Amidst Change”, this year’s theme
for our 18th National Quality Forum, aims to focus on well-established
templates that have helped organizations continuously manage the
business and achieve growth.
The Forum will talk about quality systems and standards from various
perspectives: challenges at the international or global level; requirements
at the organization / industry level; and pace setters at the individual level.
P R O G R A M M E
OCTOBER 9 - DAY 1 - MONDAY
| 6:30 – 8:00 |
Registration |
|
| 8:00 – 8:30 | Opening of Exhibit |
Ms. Angelica C.
Fraginal, Dr. Federico M. Macaranas, Ms. Victoria M. Vallestero |
| 8:30 – 8:40 |
Invocation and National Anthem |
San Miguel Chapel Choir |
| 8:40 – 8:50 | Opening
Theme Video |
|
| 8:50 – 8:55 | Opening Message |
Ms. Victoria M.
Vallestero VP for Internal and NQF Chairperson |
| 8:55 – 9:00 | Introduction of Keynote Speaker | Ms. Angelica
Fraginal PSQ President |
| 9:00 – 9:30 | Keynote Address: The Philippines in a Changing Global Environment: Seeing the Bright Side |
Dr. Federico M.
Macaranas Executive Director AIM Policy Center and World Bank Development Center |
| 9:30 – 9:45 |
Coffee Break / Viewing of Exhibit
|
|
| 9:45 – 10:25 | Leadership Requirements for Sustained Competitiveness | Ms. Tita D.
Puangco Chief Executive Officer Ancilla Enterprise Development Consulting |
| 10:25 – 11:00 | Global Service Standards for Contact Centers | Mr. Craig H.
Reines Vice President and General Manager North Asia Operations TeleTech Customer Care Management Phils., Inc. |
| 11:00 – 11:45 | Excellence in Emergency Health Care Response | Hon. Richard J.
Gordon Senator Republic of the Philippines |
| 11:45 – 1:00 |
Lunch / Viewing of Exhibit
|
|
| 1:00 – 1:40 | Breaking Barriers: Medicine Extending Beyond Ordinary Care | Dr. Aileen Riego-Javier Deputy Executive Director for Medical Services and TQM Chair National Kidney and Transplant Institute |
| 1:40 – 2:20 |
Using Standards as a Competitive Advantage in Market
Research |
Ms. Annabelle V.
Guerrero Consultant TNS Philippines |
| 2:20 – 3:00 |
Nurturing Excellent Seafarers |
Ms. Josephine
J. Francisco President NYK-Fil Ship Management Inc. |
| 3:00 – 3:15 |
BREAK
|
|
| 3:15 – 4:00 | Cost-Effective Supply Chains | Ms. Imelda S.
Carrillo Regional Vice President Asia Pacific International Federation of Purchasing & Supply Management |
| 4:00 – 4:15 |
Integration |
Gerardo V.
Cabochan Jr. PSQ Trustee |
OCTOBER 10 - DAY 2 - TUESDAY
| 7:00 – 8:45 |
Viewing of Exhibit / Raffle
|
||
| 8:45 – 9:00 |
Recap |
Gerardo V. Cabochan Jr. PSQ Trustee |
|
| 9:00 – 9:40 | C-TPAT:Balancing Security and Trade Facilitation for Market Access | Mr.
Alexander Capri Regional Director Pryce Waterhouse Coopers World Trade Management Services |
|
| 9:40 – 10:00 |
Coffee Break
|
||
| 10:00 – 10:40 | Understanding the Chemicals Standards in the European Union | Dr.
Paul K.M. Hoyer Founder and Quality Adviser PHARAO |
|
| 10:40 – 11:00 | The Philippine Quality Award: An Update | Ms.
Cynthia J. Cabasag PSQ Trustee |
|
| 11:00 – 11:30 | Juran Awards
Ceremony |
Ms.
Fanny N. Villanueva Adviser |
Ms.
Maria Theresa G. Libiran Chairperson |
| 1:00 – 3:00 |
“Improving
Service Levels Through Six Sigma: A Panel Discussion” 1:00 – 1:30
Quality Checklist for Breakthrough Achievement: Art
and Science Perspectives |
Mr.
Jay Chiew Consulting Partner Breakthrough Six Sigma |
|
| Mr.
Jeff S. Mejia ASQ & QAI Certified Six Sigma Black Belt Business Intelligence Department IBM Business Intelligence Process Services Philippines Inc. |
|||
| Ms.
Teresita B. Tan SVP Alternative Channels and Services Group Bank of the Philippine Islands |
|||
| 3:00 – 3:15 |
Coffee Break
|
||
| 3:15 – 3:55 | Twelve Things
Filipinos Can Do to Help Their Country |
Atty. Alexander L. Lacson Partner Malcolm Law Office |
|
| 3:55 – 4:35 | Consistency Amidst Change | Mr.
Antonio P. Meloto Executive Director Gawad Kalinga |
|
| 4:35 – 5:00 | Closing Message and Closing Video Presentation | Ms.
Angelica C. Fraginal President |
|
